Solution
Enterprise Search
Give employees one place to search across documents, wikis, tickets, CRM records and more, with results ranked by relevance and filtered by permissions.
The problem
Information in too many places
The average employee uses many applications, each with its own search box. Finding a contract, a past project or a customer conversation means guessing where it lives and trying several searches.
Time lost searching adds up across an organisation, and important information is often never found at all.
Causes and impact
Why it happens and what it costs
Siloed applications
Each system indexes only its own content.
Inconsistent naming
Documents are titled and tagged differently by different teams.
Exact-match search
Keyword search misses relevant results using different terms.
Operational impact
- Time wasted switching between systems
- Duplicate work because existing material is not found
- Decisions made without full information
- Frustration and lower productivity
The solution
Unified, intelligent, secure search
We connect your key repositories into a unified search index that combines keyword and semantic matching, so users find relevant results even when their words differ from the document’s.
Results respect existing permissions, show useful previews and filters, and can include AI-generated answer summaries for common questions.
Main features
Key features
Unified index
One search across documents, wikis, tickets and records.
Semantic relevance
Understands meaning, not just exact keywords.
Permission filtering
Users only see results they can access.
Facets and filters
Refine by source, type, date, owner or department.
Answer summaries
Optional AI summaries with links to sources.
Search analytics
Top queries, zero-result searches and click-through.
High-level workflow
How it works
Illustrative example: consulting firm
Consultants search once to find relevant proposals, project reports and internal expertise across the document system, wiki and CRM, with results filtered by their access rights.
- 1
Connect
Repositories connected through APIs or connectors.
- 2
Index
Content and permissions indexed and kept in sync.
- 3
Search
User searches from portal, intranet or tools.
- 4
Rank and filter
Relevant, permitted results returned with previews.
- 5
Tune
Analytics guide relevance improvements.
Integration requirements
Systems typically involved
- File storage and document management
- Wikis and intranets
- Ticketing and CRM systems
- Email archives (where permitted)
- Identity provider
Implementation considerations
Source priority
Start with the repositories users search most.
Permission fidelity
Index access rights accurately and keep them in sync.
Content hygiene
Archive outdated material to improve relevance.
Placement
Put search where people already work.
Potential benefits
What this solution is designed to improve
Actual results depend on your starting point, data and adoption; we agree how to measure them during discovery.
Time saved
Find information without hopping between systems.
More reuse
Existing work is discovered and built upon.
Better decisions
More complete information at hand.
Insight into needs
Search analytics reveal what people look for.
Explore more
Related solutions and services
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Frequently asked questions
Answers to the questions we hear most often. If yours is not covered here, our team is happy to talk it through.
Search returns ranked results for users to explore; an assistant composes direct answers. Many organisations combine both, using search results to ground assistant answers.
Text-based PDFs are indexed directly; scanned documents and images can be processed with OCR where appropriate.
Help your team find what they need
List your key repositories and we will outline a unified search approach.
