Service
Managed IT Services
Keep your applications and infrastructure healthy with proactive monitoring, timely maintenance and responsive support, so your team can focus on growing the business.
What this service covers
Reliable operations without building a large in-house team
Launching software is the beginning, not the end. Applications need security updates, dependency upgrades, performance tuning and someone to respond when something goes wrong.
Our managed services provide that ongoing care under agreed service levels. We monitor proactively, resolve incidents, keep systems up to date and continuously suggest improvements, with transparent reporting so you always know the state of your platform.
Typical scope includes
- Application support and maintenance
- Infrastructure monitoring and incident response
- Security patching and dependency updates
- Backup verification and recovery testing
- Small enhancements and continuous improvement
Business problems
Challenges we help you solve
No clear owner after launch
The original developers have moved on, and nobody is responsible for the system.
Reactive firefighting
Issues are discovered by users, and fixes happen under pressure.
Growing technical debt
Postponed updates make each future upgrade larger and riskier.
Unpredictable support costs
Ad-hoc support requests are expensive and slow to arrange.
Capabilities
What’s included
Proactive monitoring
Health, performance and error monitoring with alerts routed to the right people.
Incident management
Defined response processes, communication and root-cause analysis.
Security maintenance
Regular patching, dependency updates and vulnerability remediation.
Backup and recovery
Scheduled backups and periodic restore tests to verify recoverability.
Enhancements
An allowance for small improvements and change requests.
Service reporting
Regular reports on availability, incidents, changes and recommendations.
How the engagement works
Working together
Service levels and scope are agreed up front and reviewed regularly.
- Onboarding with system review, documentation and access set-up
- Agreed response targets by incident priority
- Monthly service reviews with improvement recommendations
- Flexible capacity for enhancements alongside support
Technology choices
Relevant technologies
We support systems we built and, after an onboarding review, systems built by others.
Platforms
- AWS
- Azure
- Linux servers
- Kubernetes
Applications
- Laravel
- Node.js
- Python
- React and Vue.js front ends
Tooling
- Monitoring and alerting
- Ticketing
- Status pages
- Runbooks
Delivery stages
How projects progress
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1
Onboard
Review systems, set up access, monitoring and documentation.
-
2
Stabilise
Address urgent risks and close monitoring gaps.
-
3
Operate
Deliver support, maintenance and incident response.
-
4
Review
Report on service health and agree priorities.
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5
Improve
Reduce recurring issues and technical debt over time.
Expected benefits
Operational benefits to expect
Benefits vary by organisation and starting point; these are the improvements this service is designed to support.
Predictable support
Clear scope and service levels replace ad-hoc arrangements.
Fewer surprises
Proactive monitoring catches issues early.
Up-to-date systems
Regular maintenance keeps technical debt and security risk in check.
Focus for your team
Your staff can concentrate on strategic work instead of routine operations.
Explore more
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Learn more about Application ModernizationSoftware Testing & QA
Manual, automated, performance and accessibility testing that protects quality at every release.
Learn more about Software Testing & QAFAQs
Frequently asked questions
Answers to the questions we hear most often. If yours is not covered here, our team is happy to talk it through.
Yes. We begin with an onboarding review of the code, infrastructure and documentation, address urgent risks, then move into regular support.
Service levels such as support hours and response targets are agreed per engagement based on the criticality of your systems. We do not apply a one-size-fits-all package.
Managed service agreements can include an allowance for small enhancements, with larger changes estimated separately.
Through regular reports and review meetings covering incidents, changes, system health and recommended improvements.
Need dependable ongoing support?
Tell us about the systems you need supported and the service levels you require.
